Refund policy

Failed generations are refunded automatically

Credits are held when you start a generation and only charged when it succeeds. If a generation fails after every retry, the held credits are returned to your balance automatically — you do not need to ask, and you are not charged for work that did not produce a result.

A generation that fails can take a few minutes to reach that point, because we retry before giving up. The credits are returned when the last attempt fails, not when the first one does.

Unused credits

If you have bought credits and not used them, email hi@designmd.website within 14 days of the purchase and we will refund the unused portion to the original payment method. Credits granted as a signup bonus (20 credits) are not purchased and are not refundable.

Credits that have already been spent on a completed generation are not refundable: the work was performed and the result delivered. If a result is unusable because something went wrong on our side, tell us — we will look at it, and we would rather credit you than argue.

What happens to credits when a payment is reversed

If a payment is refunded or a chargeback is opened, the credits that payment bought are removed from your balance. We do this as soon as a dispute is opened rather than when it is resolved, so credits cannot be spent during the review period.

If this leaves your balance short of the credits you have already spent, the balance can go to zero but we do not pursue you for the difference.

What credits cost

Prices are fixed per action, not metered: 4 credits for a single-page extraction, 8 for the HTML preview add-on. You can see the price of an action before you start it.

How to reach us

Email hi@designmd.website. Include the email address on your account and, if it is about a specific generation, its link.